|
|
|
Wide-Eyed Apprentice
 
Group: Forum Members
Last Login: 7/30/2008 10:57:18 PM
Posts: 3,
Visits: 10
|
|
check out the exchanges i had with the morons in the ebay australia help department...
long read but worth it when they expose themselves to be useless pathetic morons who can only cut and paste paragraphs from the help pages of the ebay website!
dont read it if you are offended by strong language, as i didnt hold back very much in telling them what i really thought:
http://www.rohanionline.com/stuff/ebay.txt
cheers,
cam
|
|
|
|
|
Auction Guru
Group: Forum Members
Last Login: 7/8/2008 2:31:35 PM
Posts: 65,
Visits: 56
|
|
Are Australian eBay help reps actually in Australia?
--------------------------
Handygirl, loves buying/selling clothes and tools
|
|
|
|
|
Wide-Eyed Apprentice
Group: Forum Members
Last Login: 7/30/2008 10:57:18 PM
Posts: 3,
Visits: 10
|
|
i'm pretty sure they are.
|
|
|
|
|
Wide-Eyed Apprentice
Group: Forum Members
Last Login: 7/30/2008 10:57:18 PM
Posts: 3,
Visits: 10
|
|
but then again judging by the replies i got to my emails... it wouldnt suprise me if they were offshore with poor english skills!
either that or ebay contracts out to mental asylums or 'special' schools
|
|
|
|
|
Top Banana
Group: Forum Members
Last Login: 11/11/2008 12:55:36 PM
Posts: 314,
Visits: 383
|
|
Tips:
1. I don't understand how the buyer left you feedback after the UID was closed. When a UID runs its course and is decided in the seller's favor, the buyer can't leave feedback. Always allow the UID to run its course. Ending it early may be the issue... don't know.
2. If you're going to promote another auction site, do so at the end of your claims. If it's in the beginning of the claim, many readers are going to assume you are arguing from the perspective of promoting another auction site before reading the complaints. Don't give any preconceptions before stating your case.
3. Be careful of using the term "buyer" and "seller" interchangeably which you have inadvertently done here. This is a common mistake (I do it myself) but it can seriously confuse the readers.
4. Debating the merits of ebay rules with these already brain dead customer service folks is pointless. What you can and must do however, is outline the violation of existing policy (those policies in your favor) and attempt to hold ebay accountable for that. If you are persistent, it is possible to get results by pointing out over and over that ebay needs to enforce the policies that play to your advantage. On the other hand, voicing disagreement at policies that aren't to your advantage will yield no results.
I've dealt with similar issues through the same channel. Their primary goal is to field complaints, acknowledge them... but resolution is another matter entirely 
|
|
|
|
