| 1. I think Paypal treats everyone the same they are a fair and honest company |
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2. I am not sure but I think the amount of business could decide some of their decisions |
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3.I 100% am convinced that if you do alot of business with Paypal and Ebay you get special treatment |
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4.I dont do business with those scumbags |
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Wide-Eyed Apprentice
 
Group: Forum Members
Last Login: 9/5/2008 6:40:39 PM
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| Let me know what you think about this topic! Is it just me or are some of their decisions swayed by your activity with them?
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Top Banana
Group: Forum Members
Last Login: 11/11/2008 12:55:36 PM
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The problem with the poll is that it doesn't address the most common dispositions; one of which is, "Paypal almost invariably favors buyers over sellers".
Some of the poll answers are non-sequitur in my opinion. Experiences for paypal vary greatly between being a buyer, being a seller, and then again by being both. The question shouldn't be based upon how much business you do with them versus their favor towards you, but rather your reason for doing business with them.
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Wide-Eyed Apprentice
Group: Forum Members
Last Login: 9/5/2008 6:40:39 PM
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| I agree partly with that. In my experiences with Paypal and my conversations with other users it all depends on what type of seller you are. If you are a casual seller you can talk to them till you are blue in the face and they always seem to side with the buyer no matter how good of a fight you put up you always seem to be on the losing side, but on the other hand if youre a power seller and you have a high volume of sales and listings every month it seems the benefit of the doubt seems to sway their way and those are the sellers with very high transaction counts but not that great of feedback
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Top Banana
Group: Forum Members
Last Login: 11/11/2008 12:55:36 PM
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Well, I've been a casual seller and a powerseller both, and I can tell you this; paypal has the same policy for both.
Paypal favors the buyer, big time. I don't care if you're a powerseller, country bumpkin, or global conglomerate, if a buyer says that they were wronged, paypal goes out of their way to make it right.
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Wide-Eyed Apprentice
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Last Login: 4/7/2008 5:09:22 PM
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Witch Doctor
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Last Login: 4/7/2008 8:11:56 PM
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I'd expect PayPal would look at each account during a dispute and favor the one they could see more a track record on. Character counts in business. What you've done in the past is a strong clue of what you'll do in the present and future.
Sanity
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Top Banana
Group: Forum Members
Last Login: 11/11/2008 12:55:36 PM
Posts: 314,
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Sounds like a good theory sanity, but track record has nothing to do with it. There is no mystery in how paypal decides a claim. They look at what happened during the transaction in question, and then verify if every single one of their policies and requests for procedure was met. They don't evaluate their claims by saying, "hmm, well, who is the guy that has a better record and therefore is more likely to be telling the truth?" There is no guess work in it.
The buyer benefits, in that it is next to impossible to meet the requirements for seller protection, as that which exists has all kinds of stipulations, conditions, and technicalities (some of which cannot be verified before someone acts as your buyer) and rarely if ever are the perfect conditions met for the seller to be protected.
The only way a seller is protected is if the buyer claims non-delivery, the seller proves delivery (by the way, there are different standards of proof for different types of delivery, their value, and location), and meets all of paypal's requirements (amount of time for delivery, confirmed address, handled dispute in regards to paypal guidelines, etc).
Even if the seller on some rare occasion wins a claim, if the buyer does a chargeback, the seller will not be protected, as they will remove the funds even after they have decided the claim in the seller's favor.
Paypal's target consumer base is buyers. This is reflected in their adverts, minimal membership requirements (as opposed to those of sellers), and their protection policies which make it next to impossible to be protected as a seller, and almost impossible not to be protected as a buyer. It is for reasons such as these that the vast majority of scammers on ebay are in fact buyers, not sellers.
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